Frequently
Asked Questions
What is the difference in the various wash menu options?
Our Wash Menu offers a range of packages to meet your car wash needs. All packages include FREE access to our high-powered vacuum stations.
Express Wash: Our 3-minute wash for a quick, efficient clean. Includes a thorough wash, pressurized spot-free rinse, and a dry finish.
Clean Wash: Includes the Express Wash plus rim blaster to remove brake dust, Lava Pre-Soak to dissolve dirt, Clear Coat and Triple Foam for added protection, and high-pressure undercarriage cleaning, along with a heated dry.
Protect Wash: The Clean Wash with an extra layer of protection with our Premium Ceramic Technology. Features Body Protectant, Rain Repellent for improved visibility, and Tire Gloss for shiny, well-maintained tires.
UShine Wash: The ultimate protection package, featuring the Protect Wash plus Graphene for the best in protection and shine for your vehicle.
Upgrades and a la carte services are available at the wash entrance.
What makes your dual-belt conveyor “stress free”?
Our conveyor belts glide your car through the wash process smoothly. Unlike traditional rail systems, the 30-inch wide conveyor eliminates the stress of lining up your vehicle. It’s designed to protect your rims and tires while providing a smooth experience.
Is a “touchless” car wash better?
No. Touchless car washes use harsh chemicals to clean, which can damage your car’s finish. These washes often rely on abrasive cloth towels that can wipe off dirt and scratch your car's surface. We use advanced, soft-touch materials to ensure a safe, effective clean without damaging your vehicle.
Why shouldn’t I wash my car at home?
Home car washes can cause scratches to your vehicle’s finish due to retained dirt in sponges and towels. Also, garden hoses lack the water pressure needed to thoroughly clean your car, and washing at home uses up to 10 times more water than our eco-friendly systems. Runoff from home washes also pollutes local water systems. Let us provide a professional, eco-friendly wash that’s better for your car and the environment.
What size vehicles can you accommodate?
We accommodate most cars, SUVs, and trucks. However, we cannot wash high-roof sprinter vans, vehicles with ladder racks, or those with excessively wide features. Our tunnel height clearance is 7’ 2", so please check with your local location for specific size limitations.
Do you charge extra for large vehicles?
No. We charge the same rate for all vehicles. Our dual-belt system allows us to handle larger vehicles, including dually pickups, without extra charges.
Does washing my car help preserve its value?
Yes! Regular washing removes dirt and contaminants that can cause rust and paint damage. A clean, well-maintained vehicle retains its value better and looks more appealing to potential buyers.
When should I wash off bugs, bird droppings, and other debris?
The sooner, the better! Insect residue and bird droppings are acidic and can damage your car’s finish if left untreated. We recommend cleaning these off as quickly as possible, especially on newer vehicles.
How does your water recycling system work?
Our state-of-the-art water reclamation system filters and reuses water efficiently, ensuring your car gets an exceptional clean without wasting resources. We only use 15 gallons of fresh water per wash, making us a leader in environmentally responsible washing.
Will the wash scratch or damage my car’s finish?
No, our patented Neo-Glide wraps offer a gentle, effective clean. They resist dirt absorption, preventing grit from causing scratches during the wash cycle. Your car’s finish is safe with us.
Is your car wash safe?
Absolutely! We use the latest technology in car wash equipment. Studies show that our systems are safer than most other washes, including gas station washes, hand washes, and even home washing. We’re committed to providing a safe experience for both your car and the environment.
Can I wash my car if it’s likely to rain?
While rain can make you second-guess a wash, it’s a misconception that rain does a good job cleaning your car. Rainwater can contain contaminants that harm your paint and finish. Our waxes and repellents protect your car from weather conditions, including rain, sleet, and snow, ensuring long-lasting cleanliness and shine.
What is Graphene and how does it benefit my car?
Graphene is the next evolution in ceramic coatings. It amplifies the protective properties of ceramics, offering enhanced gloss, increased hydrophobicity (water-repelling), superior water beading, and longer durability. It’s the perfect solution to keep your car looking shiny and well-protected.
What if I have questions or need assistance?
Feel free to contact us at:
Illinois Sites: 312-547-1547
Nevada Sites: 702-518-0110
Text Us: 702-518-0110
Email: info@washucarwash.com
We’re here to help with any questions or concerns you may have!
Disclaimer:
WashU is not liable for the pre-existing condition of your vehicle, including but not limited to: collisions due to phone use, driving or braking in the wash tunnel, loose trim, cracked windshields, and non-factory-installed items. We are not responsible for damages to items such as wipers, side mirrors, headlights, taillights, bike racks, or antennas. Truck beds must be empty and clean before entering the wash. We are also not responsible for personal injury while using our services. Please wash responsibly.